Séjour: June 2015

Ecrit le 9 June 2015 par S. (Voyageur seul, âge 65+)

Général:

3/10

Service:

1/10

Prix / qualité:

4/10

Total:

2.7/10

As a Maastricht resident I know the neighbourhood and the location was exactly the reason I booked this B&B for my elderly aunt. First email reaction to my online reservation took a while, but that can happen. This email raised a lot of questions though. Clearly not a professional approach. When I mailed asking for clarification, the response was very rude. After this, the next contact was an email a couple of weeks later, shortly before the date of the reservation, stating the terms had changed in the sense that from then on there was a 2 night minimum (which I assume is a pretext for having received a better reservation). The mail was concluded with: "I therefore cancel your reservation". The fact that I had to find alternate accomodation in a matter of days apparently didnt matter. I have never in my life been treated so unprofessional and insulting in the hospitality sector.

Séjour: October 2010

Ecrit le 11 November 2010 par P.Heuts (Couple, âge 45-54)

Général:

10/10

Chambre:

10/10

Service:

9/10

Petit déjeuner:

10/10

Charme:

10/10

Prix / qualité:

10/10

Total:

9.8/10

Onder de indruk van de ambiance van Bourgogne Suite Maastricht. Een rustgevende moderne sfeer in een klassieke ambiance!Perfect gelegen in het centrum van van Maastricht.